Econet collects customer feedback and measures recommendation willingness after each project to ensure service quality and continuously improve its operations. The latest survey results show that our customers are extremely satisfied – our NPS score has reached an impressive 83, reflecting exceptionally strong loyalty and willingness to recommend our services.
The NPS (Net Promoter Score) measures how likely customers are to recommend a company on a scale from -100 to +100. A score above 50 is considered excellent, and surpassing 80 is an outstanding achievement.
“This result shows that our customers truly appreciate the way we operate. It reflects our 20 years of experience in water treatment and handling even the most challenging projects. We work alongside our customers, solve challenges together, and take full responsibility. Our high NPS score demonstrates that our customers value this commitment and trust us as a trustworthy provider of reliable solutions,” says Heikki Viitanen, CEO of Econet.
Customer Feedback:
This was a groundbreaking pilot project. Together with Econet, we developed a new and efficient treatment process, which we expect to deliver significant cost savings in the future. These guys know what they’re doing. – Rolands Prindulis, Technical Manager, SIA Dimdini, Latvia
Things rarely go this well. The result met our expectations, and the equipment runs smoothly even at 32 degrees below zero today. The most striking aspect of the project was the unobtrusive way Econet worked on-site. – Markku Tuohimetsä, Maintenance Manager, Jyväskylän Seudun Puhdistamo Oy, Finland
For my part, I think the cooperation with Econet went well. In particular, cost control with a difficult implementation schedule was successful. Thank you, Ilkka Niskanen, for that! – Tapio Lumme, Network Manager, Turku Region Water Ltd., Finland
Econet is a trustworthy partner. We are satisfied with the project implementation. Our expectations were high, and they managed to meet them by staying on schedule. – Aki Artimo, Managing Director, Turku Region Water Ltd., Finland
Econet remains committed to enhancing the customer experience, delivering effective solutions, and providing reliable service. A big thank you to all our customers for their valuable feedback!
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